Have questions? We have answers! 

You will find answers to many of the most common questions we get below.

If your question isn’t answered here, or if you would just like to talk with an expert, we’ve got you covered. Just get in touch with your personal BEST expert.

We’re here for you every step of the way!

When you choose BEST, you enjoy a wide range of advantages versus a do it yourself system. These are just a few:

Professional support and installation. Our local dealers put the “PRO” in BEST. We understand that smart home automation and secuity can be a little confusing, and even dangerous if not done correctly. That’s why you can rest easy knowing BEST experts are there to support you before, during and after your system is installed. Unlike DIY companies, your local BEST dealer provides professional guidance, installation and ongoing support.

Security you can trust. To qualify for our program, your BEST dealer passed a number of strict qualification criteria. That includes conducting complete background checks and thoroughly training anyone who has anything to do with your security system, from design to installation, maintenance and monitoring. DIY companies often send non-screened, poorly trained independent contractors to your home for installation, compromising your security.

Integrated devices. Unlike inferior DIY systems, ProSeries systems are designed from the ground up to work together flawlessly and seamlessly.

Modular design. ProSeries systems feature a modular design. This means your system can be quickly and easily updated to the latest technology. On the other hand, DIY systems need to be replaced when technology advances.

Touchscreen control panels. DIY systems only provide a “base station” and numeric keypad or inferior display panel with limited capabilities. But your ProSeries A7 Plus control panel not only provides a vibrant, high-definition display, but includes features such as built-in Alexa and Google voice assistance, live video display, portability and much more. Learn more about the A7 Plus control panel.

System security (encryption). Did you know that the most popular DIY systems (including SimpliSafe, Cove and Ring) can be easily jammed by a burglar, allowing them to intrude into your home without detection? But in the same tests by Consumer Reports, ProSeries systems could not be jammed due to far superior (U.S. government grade, 128-AES) security encryption technology. Which system do you want protecting your home and family? Read the Consumer Reports article on DIY system hacking issues.

A wider range of devices. When you invest in a ProSeries system, you can rest assured that you have access to the widest range of home security and automation devices and services available. This means that you can create a system that exactly fits your needs, and your ProSeries system can be easily expanded if your needs change.

Installation ease and time. While DIY companies like to say that they can be “installed in minutes,” the truth is the marketing hype doesn’t measure up to reality. Independent research shows that the average DIY system actually takes 4.8 hours to install, and many are returned by frustrated customers. Interestingly, DIY companies are attempting to recruit BEST dealers to install their systems. Of course, that’s always a no from us — we only install the best.

Professional grade sensors and devices. While DIY companies focus on cutting costs and the lowest up-front price, our focus is (and always will be) on quality, value, functionality and reliability. Can you buy a DIY system for less? Absolutely. Will it provide you with the same smart home capabilities, security, safety, convenience, features, benefits and lifetime value as a ProSeries system? Absolutely not.

Complete security. Thanks to its unmatched line of state-of-the-art devices, unlike DIY systems ProSeries covers the widest range of safety and security needs and concerns.

Flexibility and expandability. If you purchase a DIY system it will only work with equipment supplied by that provider. On the other hand, your ProSeries system can seamlessly interact with devices from many major manufacturers, providing much greater ease and flexibility and protecting your investment.

Third-party integrations. Want to integrate your system with the latest home automation technology? Want to view live video right on your control panel? Want to be able to control a smart thermostat, lighting or automated lock through your system or easy-to-use mobile app? With a DIY system, you’re out of luck. (As reported by PC Magazine regarding SimpliSafe: “There’s still no support for Zigbee, Z-Wave, IFTTT, or other home automation protocols. That means little integration with third-party cameras, lights, door locks, or video doorbells.”) But your ProSeries system easily integrates with all the latest home automation products and protocols.

Protection against false alarms. Due to their limited capabilities and design flaws, many DIY systems and their components are prone to costly and frustrating false alarms. (The last thing you want is to be hit with false alarm fines and possible non-response from authorities.) ProSeries systems and devices are designed to work flawlessly and reduce the chances of equipment-related false alarms to virtually zero. 

Total Connect 2.0. One of the greatest advantages of ProSeries systems is the ability to fully control your system from anywhere and at any time with the Total Connect 2.0 app. DIY system apps (when available) simply don’t come close in terms of ease, convenience and functionality. Learn more about Total Connect 2.0

Remember, when it comes to home security and automation, you can have the cheapest or you can have the best — but you can’t have both. 

We are so sure you’ll absolutely love your ProSeries home security and automation system that we offer the best return policy in the business.

You can try out your system for a full 60 days, 100% risk free. If you’re not thrilled with it, just let us know and we’ll come pick it up and give you a full refund. That’s right… you don’t even have to ship it back.

So what have you got to lose? Experience the very best in home security and automation with zero risk.

In most cases, the very best way to start is to schedule a free personal consultation with your BEST expert. Your consultation can be done either via a video call or, if you prefer, we would be happy to come out to your home and visit with you personally.

Another great option is to start with a system package, and then customize it with any additional devices you would like to include. 

If you would like to design your system yourself from the ground up, we suggest you start with the system overview. Then learn about your A7 Plus Control Panel and select your other devices by simply following the menu at the top of each page.

If at any point you’d like to talk with your BEST expert, we’re here for you.

ProSeries systems are wireless and, unlike do-it-yourself systems, all components are in the same family and designed from the ground up to work flawlessly together. That makes your ProSeries system very fast and easy to install.

Your system will come to you pre-programmed by your BEST expert. All you need to do is place your control panel and devices and then go through a simple process to get them all communicating with each other.

Still sound intimidating? No worries! If you like, your BEST expert can be on a phone or video call with you to help set things up every step of the way.

You also have the option to have your system professionally installed at no extra charge.

Absolutely! If you’d like us to personally deliver and install your system we’re happy to do that for you. Just indicate that you would like professional installation when you check out.

Yes! Part of our service includes a thorough post-installation check and personal training to ensure everything is working correctly and you are receiving full advantage of all the exciting features and benefits of your new ProSeries system.

Yes! The modular design of the ProSeries platform makes it very easy to add devices at any time. Just come on back to this website to get what you need.

You can also add a wide range of home automation devices from any source you prefer. 

You sure can! The ProSeries wireless design makes it very easy to take with you if you move into a new home. Your BEST expert will help you with the transfer to your new home.

When it comes to monitoring your system, we have you covered! After your system is installed we connect it with our professional monitoring center, ensuring you have the around-the-clock protection and peace-of-mind you and your family deserve.

At BEST, we take the safety and security of your home and family seriously. Very seriously.

Our management has been in the security industry for many years and, unfortunately, we have witnessed far too many situations where less-than-reputable companies have prioritized their own profits ahead of the safety and security of their clients. They have done this by using less-than-ethical sales practices, supplying inferior products and falling far short when it comes to critical aspects of security such as monitoring response and device encryption.

So we decided to do something about it. 

BEST only accepts the best-of-the-best security company in a market area for one very important reason. So that you can rest assured that your local BEST dealer will put your safety, security and other needs front and center. Every time, without exception.

Here are just a few of the criteria that your BEST dealer must have met to be in this unique program:

  1. Fully licensed in the area in which they conduct business.
  2. A proven track record of superior professionalism and customer service.
  3. A commitment to ensuring that their staff is fully trained and has second-to-none expertise in security and automation.
  4. In-depth staff background checks.
  5. A focus on providing the very best security and automation products and services, without compromise.

Your investment in your home and family’s security is far too important to settle for second-best. That’s why we can ensure you that if you choose a BEST expert, you will have the best of everything – now and in the years ahead.